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Dans Discount Windows and Doors

The Region's Largest Stock of Exterior Doors and Windows Company

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Windows FAQ

Your Questions about Windows Answered

Q: What stock size windows do you carry?

Q: Do you offer installation?
Yes we do our own installations. Click here for more information

Q: What is the depth of the window itself?
3 1/4 inches

Q: Can we get different colours for windows?
If we order in we can offer coloured windows – stock windows are white

Q: Can we order custom sizes
Yes

Q: Do we sell wood windows?
Not directly. There are wood and aluminum or vinyl hybrids available. Ask our sales reps for information.

Q: Are they energy star rated windows?
Yes

Q: Are they covered in the government rebate program?
All our windows are loE+argon windows which qualify for the rebate program.

Q: What is the standard jamb depth?
The windows are 3 1/4″ depth, for a standard 2×4 constructions you can add a 1-3/8″ jamb ext, for a 2×6 construction you can add a 3-3/8″ jamb extension.

Q: Do the installers work for you?
Yes, our installers are employed by Dan’s Installations. We have sub contractors available for a variety of projects.

Q: How long does it take windows to come in for just supply only?
Windows usually take 3-4 weeks to come in, with the exception of shaped windows or bay/bow windows which may take longer.

Q: How long does it take to get windows installed?
Installation can range anywhere from 1-4 weeks after the windows have arrived at our location.

Q: Do you have window hardware?
We can order in hardware from truth hardware, but we can’t always match up hardware from other manufacturers.

Q: When I sign the paperwork am I responsible for the measurements?
YES, IT IS THE CUSTOMERS RESPONSIBILITY TO MAKE SURE THAT THEY HAVE CORRECTLY MEASURED THEIR WINDOWS.

Q: What is the return policy?
THERE IS NO RETURN ON SPECIAL ORDERED WINDOWS. STOCK WINDOWS ARE SUBJECT TO A 30% RESTOCKING FEE IF THEY DO NOT COME BACK IN THE ORIGINAL PACKAGING UNOPENED.

Q: How do you measure for windows?
Click here to learn how to measure your windows

Q: Can you take a single hung window and make it a side slider?
No, you can not.

Q: Do you deliver?
WE DON’T HAVE A DELIVERY SERVICE SET UP, WE HAVE OUR INSTALLERS DO THE DELIVERIES WHEN THEY AREN’T ON AN INSTALL JOB. FOR KITCHENER/WATERLOO AREA, CAMBRIDGE/GUELPH, AND SURROUNDING AREA WITHIN 25 KMS PLEASE SEE IN STORE FOR SUPPLY & DELIVER QUOTE.

Q: What are the window options ie. Jamb ext, etc.
Jamb width and material, decorative grills, glass package, colour, exterior trim size and style, operation type, gas options, and assembly.

Q: Do you offer financing?
Sorry, We do not offer financing at this time.

Q: What is the payment schedule?
We require around 50% for a deposit, and the remainder due upon pick up of product.

Q: Do we have to keep our receipt for warranty?
Yes, it is very important to keep your receipt for warranty purposes.